Shipping policy

Thank you for choosing MAKAYLAH GODWIN. We dedicate ourselves to shipping your bag and luggage products safely, in perfect condition, and within a dependable timeline for every customer.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after your order confirmation is received.During peak seasons or high order volume periods, processing times may be extended. We will reach out to you directly if there are any notable delays to your order.

2. Shipping Rates and Delivery Estimates

All shipping costs are calculated and shown clearly at checkout before you complete your payment.

Estimated delivery times:

Standard Shipping: 15 business days

Please note that delivery times are only estimates. Actual timelines may differ due to carrier delays, customs procedures, weather disruptions, logistical issues, or public holidays.

3. Shipment Confirmation and Order Tracking

As soon as your order leaves our warehouse, you will get a shipment confirmation email that includes your order tracking details.Tracking information usually becomes active and viewable within 24-48 hours after the shipment is sent out.

4. Incorrect Address Disclaimer

Please double-check that your shipping address is full and accurate when you place your order.MAKAYLAH GODWIN is not liable for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us because of an address error, additional reshipping fees will apply for re-delivery.

5. Lost or Damaged Packages

Lost Packages:If your package is marked as lost during transit, please contact our support team within 7 days of the expected delivery date so we can assist with a resolution.Damaged Items:If your order arrives with damaged items, please contact us within 48 hours of delivery, and attach clear photos of both the damaged products and the outer packaging.We will review your case promptly and work to resolve the issue as fast as possible.

6. Bag Care and Usage Notice

To keep your bags and luggage in good condition, please follow the care guidelines included with each product. MAKAYLAH GODWIN is not responsible for damage caused by improper cleaning, storage, alteration, or misuse of the products.

7. International Shipping and Customs Notice

For orders shipped outside of the United States, customs duties, import taxes, or other fees may apply depending on your destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees.